Refund policy

RETURN & REFUND POLICY

We want you to love your Starry Wink Jewelry. If you are not completely satisfied with your purchase, we accept eligible returns within 14 days of delivery.

1. RETURN ELIGIBILITY

To be eligible for a return, your item must:

• Be requested for return within 14 days of delivery.
• Be unworn and in its original condition.
• Be free from damage, scratches, alterations, or other signs of wear.
• Be returned with the original packaging and any included accessories.

Items that do not meet these conditions may not be eligible for a refund.

2. CHANGE OF MIND RETURNS

For returns due to a change of mind, personal preference, ordering by mistake, or similar reasons:

• A $9.95 USD return shipping fee applies per return.
• Starry Wink will provide a return shipping label and return instructions.
• The $9.95 USD return shipping fee will be deducted from your refund.
• Because our jewelry is valuable, customers must use the return shipping label provided by Starry Wink.
• Customers must securely package the jewelry to help prevent damage or loss during transit.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, appears to be defective, or you received the wrong item:

• Please contact Starry Wink as soon as possible after delivery.
• We may request photos, videos, or other information to assess the issue.
• If the issue is confirmed to be caused by a product defect, damage during delivery, or an incorrect item sent by Starry Wink, we will provide a prepaid return shipping label at no cost to you.
• The $9.95 USD return shipping fee will not be charged in these cases.

4. IMPORTANT NOTICE – VALUABLE JEWELRY

Starry Wink Jewelry products are valuable jewelry items.

For your protection and ours:

• All approved returns must use the return shipping label and instructions provided by Starry Wink.
• Please do not use an alternative shipping method unless Starry Wink has approved it in writing.
• Jewelry must be securely packaged to prevent damage during transit.
• Customers should retain the tracking information and shipping receipt until the return has been received and processed by Starry Wink.
• Depending on the value of the item and the shipping service used, additional shipping protection or signature confirmation may be required.

5. RETURN PROCESS

To request a return:

1. Sign in to your customer account and select the order you would like to return.
2. Select the item or items you wish to return.
3. Select the reason for the return and provide any requested information.
4. Submit your return request.

We will review your request and notify you whether it has been approved.

If your return is approved, Starry Wink will provide return instructions and a return shipping label.

6. RETURN ADDRESS

The return address will be provided with your approved return instructions.

Please do not send returns to the original shipping address unless specifically instructed by Starry Wink.

7. REFUNDS

Once we receive your returned item, we will inspect it to confirm that it meets our return conditions.

Approved refunds will be issued to the original payment method. Refund processing times may vary depending on your payment provider or financial institution.

For standard change-of-mind returns, the $9.95 USD return shipping fee will be deducted from the refund.

For approved damaged, defective, or incorrect items, the return shipping fee will not be charged.

8. NON-RETURNABLE ITEMS

Unless otherwise required by applicable law, items that are worn, damaged after delivery, altered, or not returned in their original condition and packaging may not be eligible for a refund.

9. CONTACT US

If you have questions about a return or refund, please contact Starry Wink through the contact information provided on our website.